How long is the appointment?

Please allow 1.5hours for each makeup application required.

The allocated time for your appointment is the maximum time it will take to complete your requested service. Madeleine often completes services in less time than what was allocated. You are paying for the service provided, not the time Madeleine is there.

How do I prepare for my appointment?

• Please have a makeup-free, cleansed face prior to Madeleine’s arrival.

• Send images of makeup you might like. If you feel comfortable send me through a photo of yourself as well.

• Madeleine would recommend purchasing a lipstick/gloss that you want to use and top up with on the day of your event. She will apply one for you, but you will need to top up.

• Madeleine also recommends purchasing a translucent compact powder to use throughout the day to avoid shine in photos.

Allergies

Madeleine Grace will have products and tools with them, but please let’s make sure you have filled out the allergy consent form prior to your booking.

Requirements

Madeleine asks that you have a place to sit near an electrical outlet and a flat surface so she can lay out our tools/products. It is very important that you are ready for your appointment on time.

What if I'm running late for my appointment?

If you believe you will be late for an appointment, it is imperative that you inform Madeleine ahead of time of any delays that may occur.

If you are late for an appointment and/or an appointment exceeds the scheduled time that we have allowed because of delays, an additional fee of $30 at 15-minute

increments will be charged on top of the total cost of your service/s. This can be paid directly at the time of the service.

If you are significantly late, and Madeleine does not have sufficient time to complete the service/s before the next scheduled appointment, you will be liable for the full cost of the service/s.

How do I pay?

You will be emailed through an invoice with all the details for bank transfer once you have requested to secure a booking date/time. A 50% non-refundable deposit is required to secure your booking. Payment is to be made on the same day or request is cancelled. Only payment secures the time in.

This deposit is non-refundable, except in the case of changes made to the booking more than 30 days before the event date, in which case you will receive a credit for the payment made, which can be used anytime in the future. If you are booking for a wedding, the deposit is non-refundable.

The balance of services must be paid in full 48hours before the day of the event. No cash payments will be accepted on the day.

Do I pay for travel?

All travel is included in the costs unless travel is more than 50k’s from the bayside suburbs.
A travel fee may apply to distances further than this. Travel price can be discussed at time of booking. Costs for flights and accommodation will be incurred by the client for interstate travel.

Parking

Additional parking costs (if applicable) will also be added to bookings if Madeleine Grace is not able to locate free parking close to your address.

What are additional fees?

1. Call out fee before 8am will incur a $75 fee. Call out fee also applies for bookings required after 6:30pm.

2. Parking charges will apply if parking is not easily available. Paid directly on the day or before. Madeleine will choose the most convenient park for them, as you can understand she has a lot of equipment to carry. You can always ask for a quote for parking prior to securing a booking.

3. Public Holiday surcharge $50.

4. High demand events e.g., Spring Racing Carnival, New Year’s Eve, New Year’s Day.

What is your changes policy?

If the service/s are decreased Madeleine Grace will charge the original price to cover the loss of other bookings that were turned away for the same date.

What happens if I need to reschedule an appointment?

Madeleine understands that sometimes you need to change your schedule. She kindly asks you to provide a minimum of 48 hours’ notice via text/call if you wish to reschedule your appointment otherwise you will forfeit your payment.

Please note rescheduling will be dependent on availability. This does not apply to weddings and group bookings – please refer below.

‘No shows’ will be liable for the full price of the missed appointment.

All Bookings

A 50% non-refundable deposit is required to secure your preferred date and time and the remaining will be due 48 hours prior to the booking date.

Every effort will be taken to accommodate any changes you need to make within reason,

however, please be aware some changes may incur additional charges.

If the numbers of the bridal party are decreased before the wedding date, Madeleine Grace will charge the original price to cover the loss of other bridal parties turned away for the same date.

Cancellations

Once a deposit has been made, Madeleine does not under any circumstances refund existing booking amounts or part thereof for change of mind or cancellations.

Refunds

Madeleine commits to having enough time to serve you, that affects how many clients she takes on. For that reason, she does not offer refunds.